Privacy Policy

1. This Privacy Policy

We are committed to protecting your privacy online. This Privacy Policy sets out how we treat your personal information, allowing you to make informed choices about the personal information that you provide to us via www.dlf.org.uk (also at www.dlf-data.org.uk; www.dlfdata.org.uk; dlf-data.org.uk; www.disabledliving.org.uk; www.sarability.com; www.sarability.co.uk; www.sarability.org.uk, sara.dlf-data.org.uk, www.asksara.org.uk, www.livingmadeeasy.org.uk,www.bathingmadeeasy.com, www.telecaremadeeasy.com and www.movingandhandlingpeople.co.uk) (this "Website").

IMPORTANT: By accessing and using this Website and submitting any personal information to us (whether in relation to your registration as a Registered User, our Discussion Forums, or otherwise), you will automatically be taken to have read, understood and accepted this Privacy Policy. If you do not want us to collect, use and/or transfer your personal information in this way then you should (depending on what it is you object to) cease to access and use this Website (including the Discussion Forum) and/or Contact Us and (if applicable) ask for your registration as a Registered User to be deleted.

This Privacy Policy may be amended from time to time, and we therefore suggest that you review it periodically.

2. What we mean by personal information

Personal information means any data from which you can be identified (including information such as your name, postal address, email address and password) and which concerns you. All personal information that we obtain from you in relation to your use of this Website will be dealt with in accordance with the provisions of this Privacy Policy.

3. Personal information that we collect

Your "Record" constitutes the information we collect:

• via the “Order Form” page if you register as a Registered User, comprising various details about you, including your name, email address, postal address, daytime telephone number, job title, billing details and any other information you may supply as part of your registration to be a Registered User;
• when you submit personal information in order to post a message to, or contained in a message posted on, a Discussion Forum, or when you email, write to, or telephone us.  From time to time we may also request additional information by contacting you directly, although there will be no obligation on you to provide this additional information;
• using session cookies to store information about your current session.  These cookies are deleted when you leave this Website and close your browser.  [If you so choose, we will also use a cookie to collect and store your login details.]  We may also use cookies to collect statistical information about your use of this Website.  Please see below for more information About Cookies . 

4. How we use your personal information

Your personal information is used by us so that we can administer and support this Website and to provide you with access to the appropriate areas and functions of this Website depending on whether you are a Registered User. For example, the Database is only accessible to Registered Users.

In addition, if you are a Registered User, we may use your personal information to contact you from time to time, in order to ask for your views on this Website (including any content) and to notify you occasionally about important changes or developments to this Website.

We may use information provided by you (such as what you think about this Website and improvements that you would like to see made) or statistical information collected, so that we can improve our service to you or make your visits to this Website more rewarding.

5. Disclosure of personal information

We reserve the right to give your personal information to a third party without your consent where:

• the disclosure is required by law, such as where there is a court order, or statutory obligation requiring us to make such a disclosure; and/or
• we believe that such disclosure is necessary in order to assist in the prevention or detection of any criminal action (including fraud) or is otherwise in the overriding public interest, and is permitted by law.

In addition, where an Organisation has signed you up as a Registered User then we reserve the right to pass your personal information to such Organisation if we have reason to believe that you have breached the User Policy (including the Discussion Form Policy and this Privacy Policy).

6. How we protect your personal information

We are strongly committed to data security and we take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard and secure the information you provide to us.

These steps include communicating this Privacy Policy to our employees and relevant contractors. Only authorised employees and contractors under strict controls will have access to your personal information.

However, while we strive to protect your personal information, due to the nature of the internet we cannot guarantee the security of any information you transmit to us. With this in mind, we urge you to take every precaution to protect your personal information while you are on the internet.

7. How long we keep your personal information

If you are or become a Registered User we will keep and use any personal information you submit to us in relation to your use of this Website for so long as you remain a Registered User and for at least 7 years afterwards, in order to deal with any consequent queries or complaints you may have.

Otherwise, your information will not be accessed again and it will remain secure. In any event, your personal information will be kept for no longer than is necessary.

8. Updating your personal information

You are entitled to see the information held about you and to amend or update any inaccuracies in your personal information. Please note that we are entitled to charge a £10 fee for providing you with access to your personal information. If you would like to review or update your personal information please Contact Us.

9. Liability

Please read carefully the paragraphs entitled "Disclaimers", "Our liability" and "Your liability" in the User Policy, as they also apply to this Privacy Policy.

10. About cookies

Cookies are small files stored in your computer's hard drive by your web browser. When you access this Website our computer server will access these cookies so that it can recognise your computer, and make using this Website easier for you. For example, cookies allow us to remember your username and password to save you having to retype it every time you visit this Website.

Most web browsers automatically accept cookies, but you can alter your settings to allow you to be prompted every time a cookie is sent to you or you can choose not to receive cookies at all. However, please note that if you have 'disabled' cookies in your browser this way you may not be able to use certain features on this Website.

For independent information about cookies you can go to www.allaboutcookies.org